Fast Answers
Starlit Casino Support, Every Day of the Year
Reach Starlit Casino by live chat, by phone on +61 2 8845 1187 or by e-mail; support answers around the clock, every day.
Get Help Now
Must be 18 or older to participate. Wagering applies at x37 — full conditions available on site.
Tonight's Feature
Ultimate Hot
EGT
Support Choices
Before You Wait, Choose the Right Line
Answers in Minutes
Best for quick answers on bonuses, logins and payments; live chat typically replies within three minutes and runs 24/7. Starlit Casino staff never ask for your password.
Written and Traceable
Use [email protected] for paperwork, screenshots and anything you want in writing; a reply usually lands within eight hours. Complaints start here too.
Starlit Casino Phone Team
Call +61 2 8845 1187 in AEST for urgent account locks or a deposit that will not clear; someone picks up in about three minutes, night or day.
Help Close to Home
Keep These Aussie Numbers Handy
Reaching Us
Support phone: +61 2 8845 1187; Time zone: AEST; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]
Who Supervises
Supervisory authority: Malta Gaming Authority, MGA/B2C/412/2019
Getting Help
Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register (BetStop)
A Recorded Outcome
Get Your Complaint Heard and Logged
Notes Before Words
Tell support the issue in writing through live chat or [email protected], keeping the date, the amount and any reference number in your own notes.
Who Reviews This Again?
Ask a supervisor to review the case if the first reply misses the point, then use [email protected] so the escalation carries a written trail.
Nowhere Left Inside
Give the Malta Gaming Authority the final say once our own escalation closes, since the MGA licenses Starlit Casino Limited and handles unresolved disputes.
Wrong Queue Again
Your Question Has Its Own Inbox
Account
General support: [email protected]; Document checks (KYC): [email protected]
Money
Deposits and withdrawals: [email protected]
Everything Else
Complaints and disputes: [email protected]; Privacy and data requests: [email protected]; Business and partnerships: [email protected]
Faster First Reply
Starlit Casino Support Checklist
Worth a glance the moment something breaks, before you open a chat or dial.
Five Things to Hand
Gather these five details first and the first reply usually solves it.; Your registered e-mail address; Account number or a recent transaction ID; A screenshot showing the error; Time and date the issue started; The game name and provider
Six Details
Not Anonymous: The Company on Paper
Company
Legal name: Starlit Casino Limited; Company number: C-24069 (Malta); Registered address: 143 Triq Elija Zammit, St Julian's, STJ 3154, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/412/2019
Written Contact
Support e-mail: [email protected]
Support Basics
Answers That Save You a Queue
Why is no one answering me at midnight in Australia?
+
Chat and e-mail both run around the clock, every day of the year, so a Saturday night or a public holiday makes no difference to how fast you hear back. The line on +61 2 8845 1187 is staffed through the same 24/7 schedule, timed to AEST so you can plan around Australian hours. Nothing pauses overnight and nothing closes on a weekend.
Why can't I find a close account button anywhere?
+
Ask the support team to close your account and they will action it, since you cannot do it yourself from the account settings. If you want the door held shut for a set stretch, ask for a cooling-off period or self-exclusion instead. Registration in the National Self-Exclusion Register (BetStop) is handled separately and blocks you across operators.
Why do I need to prove myself to get my own data?
+
Write to [email protected] and state whether you want a copy of your data or erasure of it. The team replies with what is held and what the law lets them remove, and keeps only what records rules require. Expect a request to prove who you are before anything is released.
Why is my withdrawal still locked after I sent my licence?
+
Verification usually wraps up inside fifty-five hours once all three documents are in: proof of identity, proof of address and confirmation of your payment method. Blurred photos or a document that has expired are what most often stretch it out. Sending clean images in one go is the quickest way through.
When can I speak to someone in English rather than a script?
+
Support covers four languages: English, German, Finnish and Norwegian. Australian players get English as standard, and the other three follow the same round-the-clock schedule. Expect the whole reply in your language, not a translation bolted onto English.
How long should I wait before I escalate a complaint?
+
Send the details to [email protected] once support has had its chance to fix the issue and you are still unhappy. The team looks at what was already said and comes back with a decision. If that outcome still does not sit right, you can take the matter to the Malta Gaming Authority, which licenses Starlit Casino.
Hours Table
Someone Is Awake at Every Hour
Live Chat
Chat open: 24/7; Chat first reply: 3 minutes; Time zone: AEST
E-mail
Support e-mail: [email protected]; E-mail reply: 8 hours
Phone
Australian number: +61 2 8845 1187; Phone wait: 3 minutes